Durrant Medical Clinic is a mixed billing practice.
Fees are determined by each doctor and by the complexity and time of the consultation. Fees are payable on the day.
We endeavour to keep our fees as affordable as possible. Consequently, we bulk bill children 15 years old and under Monday to Friday (fees apply for procedural appointments and from 5pm and Saturday).
To further assist you with payment we are able to transmit your claim on the spot and you will receive the medicare rebate promptly leaving you out of pocket only the difference.
Please note, TAC and WorkCover consultation fees are settled by the patient at the end of consultation. Patients claim their rebate directly with TAC and WorkCover. Fees differ from standard consultations.
Please note, credit card and EFTPOS surcharge applies on fees.
We welcome new patients to Durrant Medical Clinic.
We require new patients book a 30-minute appointment as the doctor needs time to get to know you, and your medical and family history.
We ask all new patients to bring along a list of all their current medications, photo ID and Medicare Card to their first visit. If you have any previous history such as mental health plans, chronic health plans etc please bring these to your appointment also. Alternatively, we will request your records from your previous GP.
You can do this online via HotDoc or via the button below. Should you have any queries kindly call our friendly reception team.
download new patient formA standard appointment is 15 minutes however if you have 2 more issues you would like to discuss with the doctor, please book a long consultation this enables the doctor to keep to time.
Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.
We ask all patients with even mild cold or flu symptoms: fever, cough, sore throat, runny nose, loss of taste or smell to notify reception.
We ask you to wait in your car or outside and call reception. Your doctor will call you when ready for you to enter the clinic.
Please call reception for any clarification 9592 5133
For telehealth consultations, script and referral requests it is a Medicare requirement that you have had a face-to-face consultation at Durrant Medical Clinic within the last 12 months, to receive a rebate.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
Certain appointments will take a longer time such as Mental Health Plans and complex issues.

You may request a repeat script or repeat referral outside of consultation.
We appreciate that sometimes emergencies happen. First-time no-shows and late cancellations will not be charged a fee. Subsequent no-shows and late cancellations may incur a fee equivalent to a standard appointment fee.
Our aim is to encourage patients to call reception promptly so our team can manage patient waiting lists allowing us to continue offering the highest level of care.
Should you have any queries or wish to rebook your appointment please do not hesitate to call.
Your doctor will advise you during your consult whether they will call you to discuss results or they may message you via HotDoc. In certain circumstances a follow up appointment is required as a management plan will need to be discussed.
Please be aware reception staff are unable to discuss results with you as they are not medically trained and do not have access to your results.
Durrant Medical Clinic provides home visits and emergency after hours care via our locum service: DoctorDoctor Ph: 13 26 60 from 6.30pm till 8.00am weekdays, Saturday after 1pm and all day Sunday and on public holidays.
Alternatively, please visit Sandringham Emergency Department 193 Bluff Road Sandringham Vic.
Our emails are checked by reception staff periodically but are not constantly monitored throughout the day. We endeavour to respond to all emails within 2 - 3 business days.
Please do not send emails that require an urgent response or to make, amend or cancel appointments. Please kindly call 9592 5133.
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications.
There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).
For this reason, we normally avoid sending emails that include any patient information, and in particular, any sensitive health information, and we discourage patients from sending emails to us with personal information.
However, we will email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we may need to verify your identity and your email address.
Phone consultation are available to patients seen at Durrant Medical Clinic within 12 months. Standard consultation fees apply and pre-payment is required.
Please speak to our friendly staff for further information.
Our practice is committed to preventative care. Your GP will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health service appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionist aware. We also send out reminder text messages of your appointment.
We are an accredited teaching practice for the Faculty of Medicine at Melbourne University. Medical students spend weeks at a time in our practice, working side-by-side with our doctors, learning about family medicine.
You will be asked in advance for your consent to allow a medical student to be present during your consultation. This is entirely optional and where appropriate, your consent will help us to educate our doctors of the future. We thank all our patients for their contribution towards student learning.
Your Doctor may refer you to have some tests, to a specialist or other health provider. Patients are encouraged to call these health providers before their visit to discuss any out of pocket expenses, over and above Medicare or private health insurance rebates.
When you call you cannot always be put through to your Doctor as they maybe consulting with other patients. However, you can leave a message with the reception staff or speak with our Practice Manager. Doctor’s endeavour to return your call at their earliest opportunity. Please do allow our well-trained staff to assist you by providing detailed information. In the case of an emergency, please call ‘000’.
Please advise us when your Medicare number or address change so that your claim can be processed efficiently using our online claim service. Kindly let us know of any new contact details and if your emergency contact person has changed.
We welcome feedback from patients. We believe in continuous improvement and your feedback will assist this process. Please contact our Business Practice Manager Marina Jansz if you have a complaint or wish to provide us with positive feedback.
All complaints will be handled in a confidential and respectful manner. If we cannot resolve your complaint, you may contact the Health Complaints Commissioner on 1300 582 113 Level 26, 570 Bourke Street, Melbourne VIC 3000. See link below.
Our mission is to be a leading general practice clinic and provide: