Our Privacy Statement


The personal information that Durrant Medical Clinic collects on you when you use our public website or attend our clinic

We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques.

The personal information that the Durrant Medical Clinic doctors collect on you when you use our public website.

We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques. We look at the number of hits the website receives and keep track of the domains from which this website is accessed. To determine what our users are interested in, we may also look at the frequency of search words used in connecting you to this website.

The personal information doctors collects when you log onto this website, how we do it and what we do with it

If you log onto the website and read or download information our Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our website, the pages viewed and the information downloaded. This information is used for statistical and website development purposes only.

The circumstances under which we disclose information about you

It is our policy not to pass on any personal information that you may have provided to us unless we have your express consent to do so. Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, My Health Record (eg via Shared Health Summary, Event Summary)
  • de-identified data may be shared with third parties for research and quality improvement.

    Should you have any concern regarding your privacy and/or wish to be excluded in any quality improvement data collection please discuss with your GP or reception.

    How we handle emails

    We will preserve the contents of any email message that you send us if we believe that we have a legal requirement to do so. Emails sent to or from Durrant Medical Clinic are routinely monitored for quality control, systems administration and legal compliance purposes.

    What to do if you believe the information we hold about you is inaccurate

    If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.

    How to contact us if you wish to discuss this policy

    If you wish to discuss any aspect of this policy please contact our Business Manager Marina Jansz on 9592 5133.